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Frequently Asked Questions

(Everything you need to know before welcoming a chef into your kitchen)

1. How do I book a chef through The Walk-In Chef?

Choose your preferred package, select the meal type, date, time and number of guests, then customise your menu and proceed to checkout.

Bookings must be made at least 72 hours in advance. Once your booking requirements are submitted and the booking is accepted, we assign a suitable chef based on your selected menu and event requirements.

2. Which package should I choose, and is there a charge per guest?

Choose your package based on the number of guests:

  • Standard: Up to 4 guests
  • Classic: Up to 8 guests
  • Signature Experience: 9–16 guests
  • House Party Pack: 17–25 guests

Each package allows you to select a set number of starters, main courses, rice, breads, chutneys & sides, and desserts.

A ₹100 per-guest charge is added automatically based on the number of guests selected. Children below 12 years may join the experience at no additional charge.

For bookings of 6 guests or more, a helper is assigned automatically at ₹599 per helper. The House Party Pack includes 2 helpers. Additional waiters can also be added from the cart at ₹699 each.

3. Can I customise my menu and share dietary or special requests?

Yes. You can select your preferred dishes while creating your menu and share any dietary preferences, allergies, or special requests during the booking process.

We consider your selected menu and requirements when assigning a suitable chef for your experience.

4. Can I choose or speak with my chef before the booking?

The Walk-In Chef assigns a suitable chef based on your menu, event requirements, date and location, so you do not need to browse or select individual chef profiles.

Once your reservation is confirmed and the chef accepts the booking, the chef's contact details will be shared with you, allowing you to coordinate directly regarding the event.

5. Do I need to arrange the ingredients, and what does the chef's service include?

Yes. You provide the ingredients and raw materials, while The Walk-In Chef provides the chef and culinary expertise.

Once your booking is confirmed, we will share the required ingredient list for your selected menu.

A standard booking includes up to 5 hours of chef service, unless otherwise agreed. Additional time is subject to the chef's availability and applicable overtime charges.

The booking covers the chef's cooking service. If you require assistance with serving or cleaning, please mention it during booking so we can clarify what can be arranged.

6. How much do I need to pay to confirm my booking?

A 40% advance payment is required to confirm your booking.

The remaining balance is due before the scheduled service date.

GST at 18% is applicable to the total booking amount.

Any applicable guest charges, helper charges or additional services will be reflected in your booking/cart before checkout.

7. Can I cancel or reschedule my booking? What happens if my chef cancels?

The 40% advance payment is non-refundable.

You may reschedule your booking once free of charge until 24 hours before the chef is confirmed, subject to availability. Please refer to our Cancellation & Refund Policy for complete terms.

If your assigned chef cancels, The Walk-In Chef will make reasonable efforts to arrange a suitable replacement chef for your selected menu and event.

If a replacement cannot be arranged, you may opt for a full refund, subject to the applicable Cancellation Policy.

8. How can I contact The Walk-In Chef?

For assistance with your booking, menu, chef coordination or any other query, you can contact us directly:

📞 +91 9217766065
✉️ thewalkinchef@gmail.com

You can also reach us through the Contact Us page on The Walk-In Chef portal.